Privacy Policy
We comply with the legal provisions regarding the protection of personal data and implement technical and organizational measures to safeguard all operations directly or indirectly related to personal data, preventing unauthorized or unlawful processing, as well as accidental or unlawful loss or destruction.
For the purpose of processing orders, fulfilling them, and concluding the sales contract, the seller collects customers’ personal data, namely: first name, last name, company name (if applicable), home address and delivery address, phone number, email address, and age, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
We process your name, surname, phone number, and email address for the purpose of communicating with you in order to complete reservations and/or respond to requests and messages received through the contact form.
All these data will be stored for the duration required by financial, accounting, and tax record-keeping obligations under applicable legislation, but not longer than 5 years.
We do not use personal data for automated processing or profiling. We never make automated decisions concerning you. We use technical means to store data securely. We do not process data for secondary purposes incompatible with those for which they were collected.
We strictly respect and ensure the confidentiality of the processed data. We do not disclose data except for the fulfillment of your interests or to comply with legal obligations. Confidentiality is a core value for us.
We may also provide your personal data to other companies with which we have partnership relationships, but only based on a confidentiality commitment from them, guaranteeing that such data are kept secure and that the provision of personal information complies with applicable legislation. These may include: courier service providers, marketing service providers, payment/banking service providers, telemarketing providers, or other services supplied by companies with which we may develop joint programs for offering our Goods and Services on the market, insurers, etc.
In order to place a reservation, the client will provide the data and information requested in the online booking form or by phone. Refusal to provide the requested information will prevent the seller from registering and fulfilling the reservation.
The owner and operator of this website are not responsible for errors made by clients when entering their data or for any false data provided by them. The client is obliged to provide accurate and truthful data and bears full responsibility for any incorrect information transmitted to the seller.
Personal data will not be sold, transferred, or distributed in any form to third parties or to other countries, except where required by competent public authorities, in accordance with the provisions of Regulation (EU) 2016/679.
We recommend that all users of this website take all necessary precautions when providing personal data online and periodically verify the status and accuracy of such data. Users are directly responsible for how they protect their login credentials, as they may bear the consequences of any unauthorized use.
Your Rights
According to Regulation (EU) 2016/679, you benefit from the right of access to and intervention on the personal data provided. In this regard, you have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed and, where that is the case, access to those data as well as the following information:
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed;
- where possible, the period for which the personal data are expected to be stored, or, if not possible, the criteria used to determine that period.
Upon request, we will provide you with a copy of the personal data undergoing processing. For any additional copies requested, we will charge a reasonable fee based on administrative costs. If you submit your request electronically, and unless you request otherwise, the information will be provided in a commonly used electronic format (e.g., Word, PDF, etc.).
Clients also have the right to rectification, modification, and updating of processed data. Therefore, you have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you also have the right to have incomplete personal data completed, including by providing a supplementary statement.
You have the right to obtain from us the erasure of personal data concerning you without undue delay, and we have the obligation to erase such data without undue delay where one of the following grounds applies:
- the personal data are no longer necessary for the purposes for which they were collected or processed;
- you withdraw your consent on which the processing is based and there is no other legal ground for the processing;
- you object to the processing and there are no overriding legitimate grounds for the processing;
- the personal data have been unlawfully processed;
- the personal data must be erased in order to comply with a legal obligation under European Union law or Romanian law.
If we have disclosed your data to courier companies or other partners, and you request their deletion, we will take all reasonable steps to inform those partners processing the data that you have requested the deletion of any links to, or copies or reproductions of, those personal data.
The data will not be erased if:
- processing is necessary for compliance with a legal obligation under European Union or Romanian law, or for the performance of a task carried out in the public interest;
- for reasons of public interest in the area of public health;
- processing is necessary for the establishment, exercise, or defense of legal claims.
You have the right to obtain restriction of processing where one of the following applies:
- you contest the accuracy of the data, for a period enabling us to verify the accuracy of the processed data;
- the processing is unlawful, and you oppose the erasure of the personal data and request the restriction of their use instead;
- we no longer need the personal data for the purposes of processing, but you require them for the establishment, exercise, or defense of legal claims.
Where the processing of data has been restricted in the above-mentioned cases, such personal data may, with the exception of storage, be processed only with your consent or for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of the Romanian State.
Where you have obtained restriction of processing, you will be informed by us before the restriction of processing is lifted.
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format. You also have the right to transmit those data to another controller without hindrance from us, and, where technically feasible, to have the data transmitted directly from us to another controller. Exercising this right shall not affect your right to erasure.
Any client also has the right to object, free of charge and without any justification, to the processing of their personal data for direct marketing purposes.
To exercise all the above-mentioned rights, you may submit a written request at any time to our headquarters in Cluj-Napoca, Strada Fagetului, No. 5B, Cluj County, Romania. You also have the right to seek judicial remedy.
Your data will not be transferred to another country.
By completing the data in the account creation and/or order form, the buyer expressly declares and accepts that their personal data will be included in the Youness Clinic database and gives their explicit and unequivocal consent for all such personal data to be stored, used, and processed for the purpose of executing the reservations made.
The buyer’s personal data may also be provided to the Public Prosecutor’s Office, the Police, courts of law, and other authorized state authorities, within the limits and based on the legal provisions, following expressly formulated requests.
You have the right of access, intervention, rectification, and data portability regarding the data you provide to us, to restrict the processing carried out by us, and even to request the deletion of the data. Please note that any intervention on the data you have provided may prevent the execution of the contract concluded between you and us. In such a case, we will be exempt from liability. If you are dissatisfied, you have the possibility to contact and file a complaint against us with the National Supervisory Authority for Personal Data Processing, as well as with the competent courts of law.
Payment Policy
Non-refundable with flexible dates
Amounts paid are non-refundable but may be converted into credit.
The credit may be used within a period of 12 months.